Return and Refund Policy

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Return and Refund Policy

Effective Date: April 30, 2025

At Daedalus Distribution, LLC (“Daedalus,” “we,” “us,” or “our”), we are committed to delivering quality vending machines and equipment to our customers. This Return and Refund Policy outlines the process for requesting a return or refund for products purchased directly through us.

1. Eligibility for Returns

We accept product returns only under the following conditions:

You received the wrong product from what was confirmed in your purchase order.
The product was damaged during delivery and is reported immediately upon receipt.

Note: All returned products must be:

Unused
In their original packaging
Returned within 7 business days of delivery

Returns will not be accepted for:

Machines damaged due to improper installation, misuse, or customer handling after delivery
Customized or special-order products unless damaged or defective upon arrival

2. Refund Policy

Refunds will only be issued in the following cases:

You were charged but did not receive the product
You received a wrong item or an incomplete order
You received a product that was damaged in transit

Once the claim is verified and approved, refunds will be processed within 7–10 business days to the original payment method.

3. How to File a Claim

To request a return or refund, please contact us within 72 hours of delivery using one of the methods below:

Email

📧 support@daedalusdistribution.com

Include the following details:

Full name
Phone number
Order number or invoice ID
Product(s) involved
Description of the issue
Photos (if damage or incorrect item)

Phone

📞 843-490-2804
Our support team is available Monday–Friday, 9 AM–5 PM (EST)

4. Refund Method

Approved refunds will be credited back to your:

Credit/Debit Card
Bank Account
Payment Wallet (if used)

Refunds cannot be made to alternative accounts or in cash.

5. Exceptions

No refunds or returns will be issued for:

Machines that have been installed and used
Issues reported after 72 hours of delivery (unless under warranty)
Consumables or accessories (unless defective)

For warranty-related issues, please refer to our Warranty Policy or contact us for service and support.

Questions?

If you have any questions or concerns about our Return and Refund Policy, feel free to reach out:

Daedalus Distribution, LLC
📍 3208 Mill Street, Summerville, SC 29485
📧 support@daedalusdistribution.com
📞 843-490-2804